Complaints Handling Procedure
If you have a complaint, please contact us with the details. We would ask that you put this in writing, addressed to –
Sterling Property Co. Limited,
Sterling House,
Waterfold Business Park,
Bury,
BL9 7BR
Or email to – info@sterlingproperties.co.uk
Please mark your correspondence with ‘Formal Complaint’.
What will happen next?
- We will send you a letter/e-mail acknowledging receipt of your complaint within 5 working days of receiving it.
- We will then investigate your complaint.
- We will endeavour to send you a detailed written reply to your complaint, including any actions we are taking to resolve the matter, within 15 working days of sending you the acknowledgement letter.
- If you are not satisfied with the outcome, you are entitled to appeal in writing explaining why. We will aim to respond to an appeal within 15 working days of its receipt.
- If you are still not satisfied with the result from your complaint, you can contact the Property Redress Scheme at Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH or by telephone on 0333 321 9418.