Tenant Information

Information for Tenants

We’ve been renting houses for over 15 years so we know the answers to nearly every question you may have about renting a property. We’ve listed some of the most common questions and answers below but if we’ve missed something then why not get in touch and put us to the test.

Information for Tenants

Prior to moving in

How can I arrange a viewing?
You can contact us in a number of ways, you can call us on 0161 761 8755 to speak to one of the team, you can email us at enquiries@sterlingproperties.co.uk or simply complete the enquiry form on the website.
Do I have to pay an application fee to apply for a property?
We do not charge any upfront fees. There isn’t a charge to apply for any of our properties, we will only charge you an administration fee once your application has been approved and you sign for your new home. Our administration fee’s are clearly stated on each property listing.
Will I have to pay a deposit?
On selected properties we offer a “NO DEPOSIT SCHEME”. To take advantage of this offer you would need to provide us with a suitable guarantor who would need to be in full time work and a property owner. Individual listings on our website will identify whether a property is available on this scheme.
Do you accept Housing Benefit applications?
Yes, on selected properties we accept clients who may currently be claiming Housing Benefit or Universal Credit. We offer a full service and we will keep you up to date with your claims progress and provide any necessary advise regarding your claim. Individual listings on our website will identify whether a property is available to housing benefit applicants.

During your tenancy

What references do I need to rent a property?
You ideally need a current and/or previous landlords reference and if you are currently working an employment reference. If you cant get all of these references we may still be able to help you.
Who is responsible for contacting the utility companies after I move in?
We use a partner company to deal with your utility and council tax accounts. If you sign our authority to do so we will provide them with your details and they will arrange everything for you.
How do I calculate how much the monthly rent will be?
If the rent is displayed as a weekly figure then multiply this by 52 and divide by 12. This will give you the monthly rental figure.
How do I pay my rent?
If you are working you will be asked to pay your rent by Direct Debit. If you are unable to pay your rent by Direct Debit you can pay your rent by Standing Order, on line via our website or you can call us at the office to make a payment by debit or credit card.
How do I pay my rent if I claim Housing Benefit?
If you claim housing benefit or universal credit your rent payment will be made directly into your bank account. This can then be paid to us by Direct Debit. If you are unable to pay your rent by Direct Debit you can pay your rent by Standing Order, on line via our website or you can call us at the office to make a payment by debit or credit card.
What happens if my rent is paid late or I am unable to pay?
If you are experiencing problems paying your rent it is important that you contact your account manager straight away, this will prevent any unnecessary actions or charges.
If I have any maintenance issues during my tenancy who do I speak to?
You can report any maintenance issues to our dedicated maintenance team on 0161 761 8477 or you can email to maintenance@sterlingproperties.co.uk.

At the end of your tenancy

If I want to serve notice to vacate my property what should I do?
Please refer to the terms of your tenancy agreement or contact a member of our team.
What should I do with my keys at the end of my tenancy?
Please contact your account manager on 0161 761 8480 to arrange your key collection appointment.
What is the deposit Protection Scheme?
Since April 2007 all agents and landlords have been required by law to protect tenants deposits with a government authorised deposit scheme. We use MyDeposits (www.mydeposits.co.uk) to protect your deposit.
When is my deposit returned to me?
After we have collected the keys to the property and completed the checkout inspection you will be required to provide us with your final utility bills confirming that these have been paid or transferred to your new address. Once we have received these your deposit will be returned to you by cheque within 28 days in accordance with the terms of your tenancy agreement.