Sterling Properties

Tenancy Information

Referencing and vetting tenants

Each applicant who applies to rent your property must complete an application form. Information requested within the application form includes:

  • Personal contact details
  • Next of kin contact details
  • Accommodation addresses for the past three years
  • Contact details of previous landlords
  • Employment details
  • Other income (could be Local Housing Allowance)

We will arrange to obtain references for the applicant(s) and obtain credit checks. We will also obtain copies of the applicants ID.


A guarantor is typically a friend or family member of the prospective tenant, who has agreed to vouch for the tenant and accept the liabilities on behalf of the tenant. In the event of the tenant being unable to pay their rent or other charges incurred, the guarantor is legally bound to accept the liabilities on behalf of the tenant and pay the overdue rent and charge for any damage to the property. Guarantors are referenced in the same way as tenants and must be a home owner.

Tenancy Deposits

Taking a deposit from a tenant decreases the chances of abandonment, by acting as an incentive for the tenant to terminate the agreement correctly. The deposit also gives security in case the tenant leaves the property owing rent or to pay for any damage or unpaid household bills at the end of the tenancy.

We will advise you on the amount of deposit which we think should be paid by the tenant and arrange to collect this from the tenant when they move in.

Protecting tenancy deposits

If the tenant pays a deposit then it must be protected in a government-authorised protection scheme within 30 days of us receiving it.

If the tenant believes at any time during the tenancy that their deposit has not been protected or they have not been given the necessary information about deposit protection they can take the landlord to court.

We use an insurance based scheme called MyDeposits to protect tenant’s deposits and retain each deposit in our client account.